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HIGuide

The Humanitarian
Innovation Guide

Toolkit

Prototype and Test Preparation

For any service elements of your concept, you can prototype and test particular touchpoints where a user will interact with the service. Identifying the touchpoint you want to test, how you are going to test it, and with who is critical. The Service Design Handbook has a useful tool to help you think through what props and resources you might require for the test and who needs to be involved.